The first consultation is an opportunity for us to gather as much information as we can from you about every aspect of your health, symptoms, and lifestyle. We like this to feel un-rushed, so we spend about 1-1.5 hours together.

We ask about your medical history, all the way back to birth, as well as your family medical history. We discuss your symptoms; when they happen and when they are worse for you. We talk about your current lifestyle so that we can ensure that any plan we draw up for you is easy for you to integrate.

There is plenty of time for questions and we explain our hypothesis on what we see and how we can make improvements together.

Absolutely not! This process is completely collaborative and we only introduce things that you are 100% comfortable with. We review, discuss and agree on any actions together.  However, if you are not willing to make certain dietary or lifestyle changes that we feel will benefit you, you may not see the changes you are hoping for.

Your practitioner will recommend any appropriate testing for you after your consultation. If you have not already organised the testing following your consultation, the administration team will help you.

Each lab is slightly different in turnaround times, however we normally allow approximately 3-4 weeks for test results. Your results will be sent to you a day before your next appointment. Your practitioner will then go through these results with you at your follow up appointment and amend your protocol accordingly.

Your practitioner has spent time researching and planning your case and has recommended supplements because they feel that in your circumstances you will benefit from these.

We only use the very highest quality supplements and herbal medicine with minimal excipients. Please reach out to your practitioner if you have any queries regarding the supplements recommended.

Your practitioner will provide you with a supplement schedule and will specify where you can purchase these.

The majority of supplements can be purchased through the online supplement stores, ‘Amrita Nutrition’, ‘The Natural Dispensary’ or ‘Your Health Basket’.

As Amrita, The Natural Dispensary and Your Health Basket are practitioner only supplement stores, you will need to be affiliated with them to purchase any products from these sites. Following your consultation, we will affiliate you with Amrita; you should receive an email from them with a link inviting you to create an online account.

For The Natural Dispensary, you will need to register your account and please enter ‘MACK10 in the referring practitioner box.

Please contact the supplement stores directly for assistance on 0114 700 5676 for Amrita Nutrition or 01453 757792 for Natural Dispensary.

If the product is out of stock, then please let us know. Do not buy another supplement even if it seems similar as not all supplements are created equal.

This varies depending on each individual, however for optimal results we recommend starting with a minimum of 3 months support with your practitioner with appointments spaced 5-6 weeks apart.

For chronic health complaints, longer term support is normally required. Change can take time, but our approach is very successful.

For any questions relating to your plan from your practitioner please contact them directly via email. If you have multiple questions or would like further support we would suggest scheduling a 15 minute support call with your practitioner or for you to book an appointment.

We recommend booking in an appointment with your practitioner to discuss this.

For any changes in your health that warrant medical attention please consult your GP or attend A&E.

We are not primary healthcare providers and you must seek a medical professional for any urgent situations.

Contact us directly and they will be able to offer you an alternative appointment.

Please also note our 3 working day cancellation policy.

We operate a 3 working day cancellation policy (excluding weekends) which applies to both the cancelling and rescheduling of all appointments. If you fail to notify us within this time period a full fee will be charged based on your allocated appointment length.

Preparation and planning for appointments means that late cancellations and 'no show' appointments cost us precious time that could have been allocated to someone else.

If you decide that you do not wish to  proceed with your first appointment, then if you provide 3 working days’ notice (excluding weekends), you will receive a 100% refund. 

However, if you provide less than 3 working days’ notice, then you will receive a 75% refund, as your practitioner will have started to review your case and formulate your nutrition plan.

If you do not wish to proceed with a second appointment after the initial appointment, then you will be entitled to a 50% refund.